New Client Specialist

What You’ll Do

• Evaluate incoming streams of leads with a sense of urgency
  • Walk-ins, phone calls, texts, emails
• Gather critical information from potential clients (in person or over the phone)
• Develop a deep understanding of various injury cases
• Speak and listen to potential clients with meticulous detail and compassion as they struggle with unexpected life changes
• Lead potential clients through the decision to hire our law firm with confidence
• Guide potential clients through the sign-up process for an effortless client experience
• Seamlessly navigate various channels of leads and software for prompt client assistance
• Organize appointments with new clients
• Draft, review, and mail letters as needed
• Able to maintain control of a conversation with kindness and professionalism in person and on the phone

The Breakdown

• Bilingual (Preferred) but not required
• Excellent communication skills, including speaking and writing
• Caregiving and empathic personality
• Customer service background is a plus
• Two-year commitment with the department before transferring to another department
• Desire for continuous improvement
• Outstanding writing abilities
• Tech competence
• Sales/Customer service background

What Sets Us Apart

• Over 25 years of experience and a proven track record of success
• Multi-million dollar boutique law firm with over 150 team members across six offices in Texas
• Aggressive advocates fighting against big insurance companies
• Committed to top-tier office culture
• Investment in professional development and personal well-being
• Team-player mentality and positive, supportive environment
• Encouragement to take meaningful time off and participate in team member events

Core Values

• Be Remarkable
• Do It All, Do It Right, Do It Now
• Arms Out, Thumbs Out
• Work Hard, Play Hard

Pay, Benefits, and Schedule

• $15.00 - $17.00 + per hour based on experience and potential
• Medical, dental, vision, life, and supplemental insurance are available
• 401(k) plan; 4% company contribution match
• Gold’s Gym Membership Discount
• Organized team building
• In-office perks, including the good snacks, biweekly breakfast, unlimited coffee, tea, and more!
• Ongoing professional development and growth opportunities
• A paid day off to celebrate your birthday
• Generous PTO