New Business Specialist

About the role

SILAC Insurance Company is one of the fastest-growing insurance companies in the nation, offering industry-leading annuity products that help individuals prepare for retirement. With a team of more than 300 employees, SILAC is committed to adaptability, innovation, and trustworthiness, guided by core values of Adaptability & Continuous Improvement, Transparency & Trust, Honesty & Integrity, Teamwork & Collaboration, and Gratitude & Compassion.

The Annuity New Business Department is the first step in the annuity application process, providing personalized service from application submission through approval for policy issuance. The team handles inbound and outbound phone calls, written and verbal responses via telephone, correspondence, email, and instant messaging to sales agents and business partners, promoting the value of annuity products and building long-lasting relationships.

As a New Business Specialist, you will process annuity applications and complete administrative duties such as reviewing application documents for completeness, ensuring statutory and regulatory compliance, and handling requests with patience, empathy, and attention to detail. SILAC provides ongoing training to enhance knowledge and accuracy in processing applications of diverse complexity. Through inbound and outbound communication, you will build strong relationships with agents, IMOs, and distribution partners, occasionally resolving complaints or complex problems to develop conflict resolution and collaboration skills. The role requires technical know-how to update systems and utilize reports for fraud, privacy issues, complaints, and suggestions.

Responsibilities

• Document Review: Reviews and analyzes new business applications to ensure correct documents are prepared, content is complete and accurate, and all required accompanying documents have been submitted and are ready for processing. Performs suitability reviews of incoming applications and reaches out to leaders for secondary review as needed. Reviews and analyzes corrected documents received for pending applications. Acts as a subject matter expert for new business forms, processing guidelines, and procedures.
• Communication: Builds strong, long-lasting relationships with agents, IMOs, and distribution partners through proactive communication regarding new business practices and application processing status, and prompt resolution of processing issues, outstanding requirements, and/or exception processing. Maintains accurate records in associated systems.
• Processing: Completes processing tasks relating to Annuity New Business from application entry through approval. Researches and resolves issues that arise in the application process, including identifying and obtaining missing information or required documents, and serves as primary contact for agents, IMOs, and other distribution partners regarding the status of application processing. Maintains accurate records in associated systems.
• Telephone Support: Assists sales agents and business partners via telephone support using patience, empathy, and listening skills to handle requests, product questions and guidance, explain misunderstandings, complaints, and complex problems, and to reinforce personalized customer relationships.
• Research: Investigates and resolves issues related to application processing, funds transfers between carriers, and suitability concerns. Keeps up to date with changes and enhances knowledge to accurately respond to inquiries of varying complexity.
• Reports to and performs other work or projects as directed by the New Business Operations Manager.

Requirements

• High school diploma or GED
• Experience in customer service from educational, professional training, or experience in the insurance industry
• Complex problem-solving skills
• Experience with PC applications such as MS Word, MS Excel, and Outlook
• Detail-oriented with ability to complete tasks correctly and in a timely manner
• Ability to communicate professionally in speech and in writing
• Self-motivated and ability to work under minimal supervision
• Excellent communication and leadership skills

Qualifications

• Experience in the Annuity Life Insurance Industry (desired)

Benefits

• Medical Plans, including FSA and HSA
• Dental and Vision
• 401(k) (Roth and Traditional)
• Pet Insurance
• Parental Leave
• Paid Time and Sick Time off
• 10 Paid Holidays and 1 Birthday Pay
• Paid Volunteer Time
• College Tuition Reimbursement

Pay

Starting Pay Rate: $21.75

Schedule

Full Time, Monday – Friday, 40 hours/week. Shift starts between 8:30 AM and 9:00 AM MT. In-Office.