New Americans Initiative Director (Harlem YMCA)

Key Responsibilities

• Meet and/or exceed contractual deliverables for NAI.
• Assess participant/constituent needs, create, and implement programs to address those needs, and measure program success.
• Use New Americans Initiative best practices to develop short- and long-term plans for programs, monitor progress, assure compliance, and evaluate performance.
• Effectively collect and manage data in various databases, including ASISTS, DYCD Connect, AS400, and Salesforce, using databases to prepare program reports for internal, city, and state use.
• Create a positive participant experience and serve as a role model for all staff.
• Work proactively to meet participants’ needs and address questions and concerns.
• Set annual priority objectives to improve the participant experience.
• Analyze participant data and community demographics to identify trends and make proactive decisions that will drive innovative programming, enrollment, and program growth, meeting the needs of the community in keeping with the NAI priority objectives and strategic plan.
• Lead collaboration between Branch, community, and program to increase overall participation and impact.
• Identify local marketing opportunities unique to the area and communities being served.
• Research, facilitate, and build quality programs that build participant retention and provide participant satisfaction.
• Work collaboratively with the branch staff to develop new inclusive programs.
• Successfully maintain and continue to improve the quality of NAI programming.

Supervisory and Management Responsibilities

• Supervise program and instructional staff by articulating expectations, displaying model behavior, maintaining open lines of communication, and being clear about roles and relationships.
• Maintain a climate that attracts, retains, and motivates top-quality personnel.
• Anticipate conflicts and facilitate resolution.
• Set annual priority objectives to improve service based on annual staff evaluations or participant evaluation/feedback.
• Plan and facilitate staff development opportunities to address staff needs.
• Identify relevant external training opportunities for staff.
• Expose instructional staff to new developments and best practices in adult ESOL and civics education, as well as ABE/HSE education if applicable.
• Adhere to Association, Branch, and Communication standards and guidelines.
• Recruit, select, develop, train, and supervise staff and volunteers.
• Train and hold NAI staff accountable.
• Uphold all association policies and demonstrate core values of respect, responsibility, caring, and honesty.

Additional Responsibilities

• Manage fiscal operations, including budget development, modifications, and authorization, and tracking of expenditures in accordance with Branch and Association guidelines.
• Continually monitor the program’s financial health and make recommendations to the Branch Executive Director.
• Aid in the development of public relations and communications strategies to support program goals and increase community awareness.
• Aid in fundraising by identifying key sources of public and private funding for Immigrant Services and work with the development team to complete proposals and grant reporting.
• Actively participate in training sessions, designated meetings, and special events.
• Serve as a branch Manager on Duty, as assigned.

Organizational Strategy

• Develop and coordinate means to seek regular input and feedback from participants and key constituencies regarding the quality and relevance of programs and services.
• Ensure the integrity of the organization in written correspondence and oral communication with community members, colleagues, program partners, and funders.
• Monitor trends, legislation, and regulations and make program and advocacy recommendations to the NAI Cabinet regarding immigration, adult education, and other areas that impact the organization and its constituency as a whole.
• Keep informed of developments in the fields of adult literacy education, immigration reform, language access, immigrant rights issues, worker cooperatives, and civic education goals, and apply information to create innovative programming in line with organizational strategy.
• Assist in the Annual Campaign effort.
• Assist in fundraising efforts and annual sustaining campaigns.
• Develop and grow community partnerships.
• Work within the community to foster a positive image of the YMCA to encourage good public relations.
• Represent the Branch at assigned Cabinets.
• Maintain required certifications, tracked in Cornerstone.
• Attend training, seminars, and conferences as required.

Benefits

• Retirement benefits
• Medical benefits
• Paid time off
• Free YMCA membership

How to Apply

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization. If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.