New Americans Initiative Coordinator (Harlem YMCA)

Salary: $26.50 hourly

About the role

The NAI Coordinator will support the New Americans Initiative (NAI) in the strategy, implementation, fidelity, and quality of its programs and services at the Harlem YMCA.

Responsibilities

• Provide ongoing support and trauma-informed case management services to participants and community members, including documenting social service referrals and outcomes per program standards and funder expectations.
• Understand, articulate, and support participants with issues related to program eligibility; ensure participants understand and adhere to program philosophy, standards, rules, and regulations.
• Support recruitment, registration, authentic assessment, and orientation for new students. Partner with the NAI Director to ensure consistent community outreach, retention, and recruitment within local communities.
• Provide outstanding hospitality to all participants, members, and guests by proactively addressing their needs, concerns, and questions.
• Assist with the management of programs to maximize participant satisfaction, revenue, and compliance with YMCA and funder standards.
• Provide participants with opportunities that increase their involvement, sense of belonging, and ownership of the YMCA and their personal growth and development.
• Maintain internal case files and support the NAI Data Manager with timely data entry into government and internal databases, including intake, goals, outcomes, pre-testing and post-testing, attendance, case notes, and supporting documentation.
• Maintain an up-to-date referral network and linkage agreements; ensure workshop instructors deliver contextualized, community-driven workshops integrating technology, family, health, immigration, legal, and financial literacy.
• Assist with reporting to government and private funders, tracking and reporting student data and achievement results, and coordinating operational aspects of the New Americans Initiative.
• Assist with recruiting, scheduling, supervising, and evaluating program staff, volunteers, and interns; model professional behavior and maintain open communication.
• Model best practices of hospitality and positive culture.
• Support all aspects of programming, including community outreach, recruitment, and participant outreach.
• Work enthusiastically as part of a team and actively participate in professional development, meetings, and special events as requested.

Requirements

• Bachelor’s Degree in Education, Social Work, Mental Health, or a relevant field, or equivalent work experience.
• Minimum of two (2) years of related experience.
• Bilingual required: Spanish/English or Mandarin/English.
• Knowledge of principles and practices related to adult literacy, civic education, immigration legal services, and case management.
• Ability to articulate immigration issues, trends, and advocacy efforts at the local, city, and state levels.
• Ability and interest in working with diverse populations; must be a self-starter, highly organized, patient, and able to work well with others.
• Must be willing to work as part of a team and establish positive relationships with participants, the community, collaborators, and partnerships.
• Ability to read, translate, collate, and report raw data.
• Knowledge of Microsoft Office (including Excel) and Windows-based computer applications; experience with database management.
• Must work a minimum of two (2) evenings per week.

Benefits

• Retirement benefits
• Medical benefits
• Paid time off
• Free YMCA membership

Benefit eligibility is determined by employment status (full-time or part-time), tenure, and/or the number of hours scheduled to work.