New Account Representative

About the role

First Federal Bank of Louisiana is a full-service, locally owned community bank with over one billion dollars in assets and 16 offices across Southwest and Central Louisiana. We help build the communities we serve and strive to empower people and places to realize their dreams.

Responsibilities

• Greets customers immediately, in-person and by telephone, and ascertains nature of business;
• Identifies customer’s financial needs and cross-sells bank products and services;
• Processes checking and savings deposits;
• Examines checks deposited and determines proper funds availability;
• Verifies cash and endorsements, receives proper identification for cash back;
• Issues receipts of deposits;
• Processes savings withdrawals;
• Cashes checks;
• Redeems U.S. Savings Bonds;
• Processes cash advances;
• Verifies endorsement, receives proper identification and ensures validity;
• Identifies counterfeit currency;
• Identifies fraudulent checks;
• Checks for proper endorsements;
• Answers customer account inquiries regarding interest rates, service charges and account history;
• Complies with disclosure requirements and consumer privacy policies;
• Gathers information and opens, renews, services, and closes customer and commercial deposit accounts;
• Prepares all documentation;
• Requests and reviews business documents;
• Completes data entry;
• Updates and maintains signature cards;
• Processes incoming and outgoing wire transfers;
• Sells and prepares official bank checks;
• Orders check for customers;
• Sells Visa gift cards;
• Issues Debit/ATM cards;
• Performs Debit/ATM card maintenance;
• Accepts loan payments and collection items;
• Verifies payment amount and issues receipts;
• Assists in opening night depository and works customer's night deposit bags;
• Balances cash drawer daily, including periodic trail balancing;
• Secures cash drawer;
• Maintains appropriate currency logs, official check logs, Visa gift card and ATM logs;
• Follows teller and new account policies and procedures, as well as opening and closing and branch security policies and procedures;
• Opens, closes, and provides access to safe deposit boxes;
• Performs account maintenance functions;
• Completes documentation on debit cards/credit cards for travel exceptions;
• Complies with specific job related BSA policies and procedures;
• Completes compliance training as assigned.

Requirements

• High school diploma or GED;
• A minimum of one (1) year banking experience.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting.

Skills

None specified in the job posting.

Benefits

Not specified in the job posting.

Pay

Not specified in the job posting.

Schedule

Not specified in the job posting.