Neuromodulation Services Manager

Who We Are At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter. If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us. What You’ll Be Doing Schedule: Full-time, 40 hours/week, Monday-Friday. Availability to work standard Central Time business hours required. Location: This position is posted as remote; however, per company policy, candidates residing within a 35‑mile radius of ZIP code 80230 will be required to follow a hybrid schedule (3 days/week onsite), even if they applied to the remote posting. The Neuromodulation Services Manager ensures the clinic runs smoothly and achieves business outcomes by overseeing and participating in daily operations, which include efficient and effective policies and procedures and strong operational business practices. This position partners closely with clinical, operational, revenue cycle, marketing, and medical leadership teams to identify opportunities for program enhancement, improve workflows, support market expansion, and drive key performance outcomes for Transcranial Magnetic Stimulation (TMS) and future neuromodulation programs. Essential Duties And Responsibilities Ensure effective revenue cycle integrity by developing, monitoring, and participating in associated clinic processes including but not limited to:Insurance verificationPatient registrationPrior authorizationDocumentation requirementsCollaboration with central billing office leadSupport strategic initiatives focused on expanding Neuromodulation services within existing and new marketsTrack and monitor business development initiatives and provide recommendations based on market insights and performance dataOversight of the other Transcranial Magnetic Stimulation (TMS) clinics, staff, etc. (Dallas, Denver, Seattle, Baltimore, Chicago), including:Oversee and participate in daily operations to include patient and staff scheduling managementSupport timely patient and provider communicationsDeveloping and implementing effective policies and proceduresUnderstanding and monitoring adherence to regulatory requirements and meeting the needs of both patients and providersSupport patient needs as required for intakes and procedures including providing back-up support for TMS procedure administration, as necessaryProvide staff training on TMS procedures to technicians, providers, and TeammatesMaintain TMS certification and ensure adequate certified coverage for TMS operations at all sitesGather, analyze and share clinic KPI’s and action plan as needed with operational leadership Must Haves High School or GED (required)CPR certification (required)If not already obtained, TMS Certification will be provided by clinic (required)For Colorado Teammates:Teammates working in a Colorado Residential Child Care facility (RCCF) in a supervisory role must have a college degree as well as a minimum of two (2) years of experience working in a childcare setting (required) Bonus Qualities Bachelors Degree (preferred)Medical Assistant or LPN background (preferred)Minimum of 2+ years of directly supervising a team; 2 years’ experience in outpatient behavioral health clinic management (preferred)Experience and understanding of prior authorization processesExperience in working with Transcranial Magnetic Stimulation (TMS) (preferred)Experience in working with outpatient Ketamine treatment (preferred)Working knowledge of behavioral health insurance benefits, CAQH, insurance contracting and credentialing requirements, CPT codes, ICD 10, and HIPAA (preferred) The compensation range for this position is based upon candidate experience and market expectations. Colorado pay range $75,000 - $90,000 USD What We Offer At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life. We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career. We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home. When you thrive, you can do your best work. And your best work changes lives.