Networking ITS Field Technician (Dallas)

Wavetronix is seeking an Applications Specialist to join our team in Dallas, TX. The role involves helping customers with technical issues, installing, training, and supporting new and existing products. Key responsibilities include:

Responsibilities

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Provide technical training (up to 10 people)
• Give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on-site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Able to work flexible shifts and adapt workflow to changing project schedules

Requirements

• 3+ years field trouble shooting (networking, troubleshooting, installation) or technical sales
• Self-starter
• Ability to execute presentations to large groups
• Ability to travel 50% or more in a month

Preferred Qualifications

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Be self-motivated and enjoy working on and with teams
• Have clear written and verbal communication skills
• Be intrinsically motivated and enjoy working with the customer
• Able to work flexible shifts and adapt workflow to changing project schedules
• Previous field service experience in traffic signal/ITS cabinets (at least 5 years)
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Have the ability to give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on-site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations to the client
• Effectively communicate and cooperate with Technical Services and share information across the organization
• Learn intersection and controller cabinet basic operation
• Perform at least 5 solo technical customer visits

Core Competencies

• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
• Able to effectively use mobile tools and applications
• Have a positive relationship with Wavetronix customers
• Able to understand and effectively communicate technical procedures and processes to customers
• Comprehend customer requirements and make appropriate recommendations to the client
• Effectively communicate and cooperate with Technical Services and share information across the organization
• Master installation and configuration of Wavetronix products
• Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
• Demonstrate functional knowledge of Wavetronix non-core product line
• Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
• Learn intersection and controller cabinet basic operation
• Perform at least 5 solo technical customer visits

About Wavetronix

Wavetronix is dedicated to fostering personal development and rewarding careers. We are leaders in radar technology for the intelligent traffic industry. We value teamwork, continuous improvement, and innovation. As an equal opportunity employer, we welcome candidates who share our values.