Network Voice - Amazon Connect

About the role

Location: Seattle, WA (Onsite)

This position focuses on Amazon Connect solution architecture, working closely with the client’s product and engineering teams to define architecture, provide strategic recommendations, and integrate AWS services for improved business outcomes.

Responsibilities

• Collaborate with the client’s product and engineering team to define Amazon Connect architecture, provide strategic recommendations, and identify integration opportunities with AWS services.
• Design end‑to‑end Amazon Connect solutions aligned with business and customer experience objectives.
• Work with business stakeholders, product teams, and engineering teams to define contact‑center strategy.
• Develop scalable, secure, and high‑availability Amazon Connect architectures.
• Recommend AWS services and integrations to enhance omnichannel customer engagement.
• Lead architecture reviews, solution roadmaps, and platform modernization initiatives.
• Define IVR, routing, self‑service, and customer‑journey optimization strategies.
• Ensure compliance with security, governance, and AWS best practices.
• Provide technical leadership during implementation, migration, and transformation projects.
• Evaluate emerging technologies and recommend innovation opportunities.
• Create architecture documentation, standards, and executive‑level solution presentations.

Requirements

• 15+ years of relevant experience.

Skills

• Amazon Connect
• AWS Lambda
• Amazon Lex
• Connect Flows
• Contact Lens
• API Integrations
• AWS Architecture
• Solution Design

Benefits

• Competitive pay
• Option to elect healthcare insurance (Dental, Medical, Vision)
• Major holidays
• Paid sick leave as per state law

Pay

$60 per hour on a W‑2 basis.