Network/Telecom Technician -Columbus, OH

About the role

The Network/Telecom Technician installs, maintains, and troubleshoots data network infrastructure, including routers, switches, and cabling. They ensure reliable connectivity by performing routine maintenance, testing equipment, and resolving connectivity issues.

Responsibilities

• Manage IT infrastructure - Hardware setup, customer network support, Endpoint support in field.
• Troubleshoot and support all IT connected devices.
• Remediate Security vulnerabilities and perform/request appropriate action from respective items/teams.
• Collaborate with Operations across multiple groups to meet current and future continuous improvement project goals.
• Provide Technical support and on-site troubleshooting/repair for customers.
• Responding to phone calls and texts after hours and on weekends within a timely manner.

Requirements

• Experience and Skills in documenting all work performed daily to build complete customer work history.
• Basic knowledge of control and electrical system design.
• Demonstrate ability in supporting and troubleshooting IT network connected devices.
• Experience with Routers/Switches, Wireless, Firewall and Security.
• VMWare experience is recommended.
• Skills on TCP/IP, DNS, LDAP, SMTP, Web Technologies, Security tools and Firewalls policies.
• Windows desktop and server operating systems, IOS systems.
• Proficient with MS Office productivity software.
• Efficiently organize and plan work tasks to meet company goals.
• Balanced multiple projects.
• Critical thinking with exceptional problem-solving skills, able to work independently and in team environments.
• Proactive, resourceful, and highly motivated with good communication skills and ability to work in high output environment.
• Maintain professionalism while interacting with customers, with an aptitude to answer technical questions in a simplified manner.
• Able to work a flexible schedule and adjust to changing business needs including possible emergency call-out, extended hours and some out-of-town and overnight work.
• Willing to participate in the company’s required background and drug screening process.
• Valid driver’s license required.

Qualifications

• Working Conditions: Walk, crawl, talk, see, read, hear, feel, sit, stand, kneel, crouch, twist, reach, grasp and climb with both hands and legs for extended periods of time. Lift and/or move up to 75 pounds. Climb at heights of 300’+ for extended periods of time. Work outdoors in a variety of weather conditions.
• Additional Eligibility Qualifications: Completion of a thorough background and pre-employment drug and alcohol screening.

Skills

• Basic knowledge of control and electrical system design.
• Demonstrate ability in supporting and troubleshooting IT network connected devices.
• Experience with Routers/Switches, Wireless, Firewall and Security.
• VMWare experience is recommended.
• Skills on TCP/IP, DNS, LDAP, SMTP, Web Technologies, Security tools and Firewalls policies.
• Windows desktop and server operating systems, IOS systems.
• Proficient with MS Office productivity software.

Benefits

• Comprehensive Benefits: Health/Life insurance, 401(k) retirement plan, Short/Long term disability, Paid time off and holidays, Paid lodging, per diem, and transportation provided for out-of-town work, Employee focused work environment, On-the-job mentoring and training, Internal job postings, Performance and salary reviews, Employee feedback program, Advancement through defined employee career paths, Safety-first and drug free work environments, Bonuses and incentives for working safely, Company provided tools and basic safety equipment, PPE allowances with no restrictions on vendors, Weekly pay with premium pay for Sundays and holidays, Smart Money program with optional counseling to aid employees with financial goals, Scholarship opportunities for dependent children.