Network Technician
SIDRAM TECHNOLOGIES · Ashburn, VA · 2 mo ago
On-siteInformation TechnologyContract
Key Responsibilities
- Manage deployment project documentation (daily reports, closing docs, engineering updates)
- Collect, validate, and submit network test records
- Perform advanced provisioning, troubleshooting, and software upgrades
- Provide remote support and mentor field technicians
- Collaborate with Ciena PM and engineering teams
- Resolve complex technical issues and escalate when required
- Execute test plans and MOPs (non-intrusive procedures)
- Commission and provision Ciena equipment
- Build and troubleshoot circuits end-to-end
Required Experience
- 7+ years in telecom deployment / network support
- Experience in advanced provisioning & troubleshooting (mandatory)
- Understanding of blueprints / MOPs (mandatory)
- Strong troubleshooting skills for complex network/system issues
- Experience leading or mentoring technicians during maintenance windows
- Strong communication and documentation skills
- Ability to work independently and in team environments
- Valid U.S. Driver’s License
Preferred / Nice to Have
- Experience with Ciena products (preferred, not mandatory overall)
- Ciena 6500 / RLS required only for L4 level roles
- Unix/Linux familiarity
- Background in NOC or remote support environments
- Experience supporting North American telecom customers