Network Team Associate - NYC (On-Call/Part-Time)

Job Summary

As a Part-Time / On-Call Network Team Associate with the Rapport Network Team, you will serve as a key ambassador of the Rapport brand, providing high-level guest services and front-of-house support across multiple client sites throughout New York City. This mobile role requires flexibility, adaptability, and a professional demeanor as you travel to various locations to deliver seamless, on-site coverage based on operational needs.

Essential Duties and Responsibilities

• Greet and acknowledge all guests with warmth and professionalism.
• Anticipate and address guest needs, providing timely and attentive service.
• Handle all guest service inquiries, including senior receptionist requests, with efficiency and care.
• Maintain a clean, organized, and professional front desk and reception area at all times.
• Ensure a smooth arrival and departure experience for all guests, leaving a lasting positive impression.
• Act as the first point of contact in the lobby for daily activity and emergency situations, remaining alert and responsive.
• Take ownership of any service challenges in the lobby, resolving them directly or escalating appropriately.
• Support various administrative tasks and perform additional duties as assigned.

Qualifications

• Prior experience in client service, reception, or hospitality-related roles.
• Strong communication skills and a passion for delivering exceptional guest experiences.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Able to stand and walk for extended periods of time.
• Comfortable working independently and adapting to new environments.
• Some college or professional training in hospitality or related fields is preferred.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retailer Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave