Network & Systems Support Engineer

Primary Responsibilities

• Serve as the primary local resource for on-site network and systems support.
• Respond to network, systems, hardware, and infrastructure incidents requiring physical intervention.
• Diagnose connectivity and infrastructure issues involving switches, servers, workstations, firewalls, cabling, power supplies, interface hardware, and associated components.
• Troubleshoot network performance, connectivity, hardware failures, and system availability issues.
• Perform physical inspection and hands-on troubleshooting of network and systems equipment.
• Work collaboratively with remote network engineers and cybersecurity specialists to diagnose and resolve complex technical issues.
• Serve as the onsite “hands and eyes” for remote engineering and cybersecurity personnel when physical access to systems or equipment is required.
• Perform authorized repairs, maintenance, configuration changes, firmware/software updates, and other corrective actions.
• Validate system and network functionality following repairs, maintenance, or approved changes.
• Aid in preventive maintenance and identify potential equipment, configuration, performance, reliability, and lifecycle concerns.
• Provide onsite assistance during cybersecurity incidents when physical access, equipment isolation, local investigation, or implementation of approved remediation is required.
• Assist senior cybersecurity personnel with onsite activities associated with cybersecurity assessments and technical reviews.
• Cook up technical activities with client personnel, internal engineering teams, and third-party technology providers.
• Recognize issues requiring escalation to senior network, systems, cybersecurity, or third-party specialists and facilitate troubleshooting with those resources.
• Maintain accurate documentation of diagnostics, repairs, maintenance activities, system changes, and corrective actions.
• Support scheduled maintenance and approved after-hours or emergency work when required.

Requirements

• The ideal candidate will have hands-on experience supporting network and Windows-based systems environments and be comfortable working independently onsite while collaborating with senior technical resources remotely.
• Preferred Technical Experience Includes:
• TCP/IP networking and network troubleshooting;
• Managed Ethernet switches and VLANs;
• Windows workstations and Windows Server;
• Firewall and network-security fundamentals;
• Network connectivity and interface troubleshooting;
• Physical network infrastructure and cabling;
• Server and workstation hardware troubleshooting;
• Firmware and software maintenance;
• System and network logs and diagnostic tools;
• Remote troubleshooting and collaboration with senior engineers;
• Technical documentation and service reporting.
• A preference for airport, aviation, TSA-regulated, critical infrastructure, government, or other secured environment experience.
• The selected individual must be eligible to satisfy all applicable client and Airport security and credentialing requirements.