Network / System Engineer III
About the role
We are seeking a Network / System Engineer III with a background in production support. This role involves triaging incidents, taking ownership to ensure service restoration, analyzing batch flows, and identifying and fixing issues to ensure proper batch completion. The position requires engagement in Level two production support tasks.
Responsibilities
- Triage incidents and take complete ownership to ensure the restoration of service.
- Analyze batch flow, identify issues, and implement fixes to ensure successful batch completion.
- Perform Level two production support tasks.
- Work with a global team in a complex and dynamic environment.
- Utilize automation skills to reduce manual activities.
Requirements
- 3 to 5 years of overall experience in a production support role.
- Technical Skills: Informatica, Splunk, Autosys, and JIL script.
- Oracle, PL/SQL, SQL.
- Unix/Linux environments.
- Windows/networking basics.
Preferred Qualifications
- ITIL or SRE certification.
- Experience working with a global team.
- Understanding of Incident Management, Problem Management, and Change Management processes.
- Demonstrated analytical and troubleshooting skills.
- Ability to work independently, multitask, and manage a significant workload.
Benefits
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We also offer an ESPP (employee stock purchase program) and a 401K program, a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP), a corporate discount savings program, and other discounts.
Company Overview
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.