Network Support Technician-Journeyman

About the role

The AGUN program is a highly demanding mission requiring expert technical and professional support to sustain the Army's global wide area network and security infrastructure. The selected candidate will support network migration, operations, and maintenance activities while ensuring the availability, performance, and security of the Army's enterprise network.

Responsibilities

• Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the AGUN network.
• Execute standard network policy and configuration changes, including common remediation activities and pre-approved operational workflows.
• Manage, triage, track, and update workflows and service tickets within JIRA Service Desk and other IT Service Management (ITSM) ticketing platforms.
• Provide situational awareness and status updates regarding ticket resolution and operational activities as directed by the GCC.
• Escalate incidents and service requests to higher-tier support teams when required.
• Collaborate with stakeholders and technical teams to perform legacy environment discovery, assess current capabilities, and support network modernization initiatives.
• Provide Tier II operational support for the Army's global network infrastructure.
• Analyze network performance and identify optimization strategies to improve capacity, reliability, and operational effectiveness.
• Support network migration, integration, and operational sustainment activities.

Qualifications

• Bachelor's degree with 4+ years of relevant experience, or Master's degree with 2+ years of relevant experience.
• Demonstrated experience supporting Cisco SD-WAN environments.
• Knowledge of Software Defined Networking (SDN) concepts and technologies.
• Experience with virtualization technologies, including VMware.
• Experience supporting Red Hat Enterprise Linux environments.
• Hands-on experience with InfoVista network performance management tools.
• Experience working with two or more of the following network technologies:
• Cisco DNA Center / Prime
• Juniper Networks
• Palo Alto Networks
• Dell Networking
• Junos Space
• AppGate
• Experience utilizing IT Service Management (ITSM) ticketing tools.
• Strong understanding of networking concepts, protocols, and technologies, including:
• LAN/WAN
• BGP
• TCP/UDP
• IP
• Sec
• VPN
• Layer 2/Layer 3 Routing
• Firewalls
• SFTP
• SSH
• SCC
• SNMP
• NTP
• Demonstrated ability to troubleshoot and resolve complex network issues in a team-oriented environment.
• Strong written and verbal communication skills.