Network Support Engineer

About the role

Join a dynamic team responsible for managing and supporting IT infrastructure and applications for our partners. This role requires strong technical expertise, problem-solving skills, and a commitment to delivering an exceptional customer experience as part of the Network Support team.

Responsibilities

• Deliver outstanding communication and customer service.
• Build and maintain strong client relationships.
• Collaborate effectively within a team to achieve goals.
• Apply critical thinking to resolve complex issues.
• Perform general network troubleshooting (routing, switching, wireless, DNS, DHCP, VoIP, VLAN, VPN).
• Configure and troubleshoot firewalls (Cisco ASA, Cisco Meraki, Fortinet).
• Provide base-level network configurations for client sites.
• Execute firmware and code upgrades on networking devices.
• Partner with internal teams and vendors to resolve technical issues.
• Participate in on-call rotation and occasional after-hours/weekend work.
• Travel to client sites as needed.
• Read and interpret technical manuals and documentation.
• Attend technical meetings and mentor junior team members.
• Complete annual training and certification requirements.
• Perform other duties as assigned.

Requirements

• 3+ years supporting or implementing IT infrastructure.
• 1+ years supporting networking technologies.

Qualifications

• Associate degree in Computer Science or related field; CCENT or similar certification (preferred).
• Hands-on experience with advanced networking hardware (routers, switches, VoIP, load balancers, wireless, firewalls, proxy devices) (preferred).
• Knowledge of networking protocols (BGP, EIGRP, OSPF) and switching standards (Cisco proprietary protocols, spanning-tree, trunking, MPLS) (preferred).
• Cisco and Microsoft certifications or equivalent experience (preferred).
• Leadership or team management experience (preferred).