Network Support Engineer

Key Responsibilities

• Identify and troubleshoot L4–L7 traffic issues involving SSL, HTTP, and other standard application layer protocols
• Analyze performance related issues related to TCP retransmissions, session drops, and common HTTP errors
• Work with customer network, application, and DevOps teams to resolve integration issues and identify configuration errors
• Troubleshoot ACOS issues across hybrid and multi cloud deployments like AWS, Azure, OCI, and GCP
• Troubleshoot application layer security issues related to WAF, SSLi and perform traffic analysis to detect DDoS attacks
• Use tools like tcpdump and wireshark to conduct packet level analysis to debug issues
• Use traffic generation tools such as Ixia, Spirent or Apache JMeter for simulating network and application traffic during testing and troubleshooting scenarios
• Reproduce customer issues in lab environments and verify software behavior
• Contribute to KBs, FAQs, and troubleshooting playbooks by summarizing resolved issues or lessons learned
• Participate in internal training sessions and actively develop skills in packet analysis and advanced troubleshooting practices

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
• Relevant education and 3+ years of hands-on experience in network support, system administration, or a similar technical role
• Networking certifications preferred (e.g., CCNA, CCNP, JNCIE, JNCIP)
• Foundational understanding of networking concepts such as TCP/IP, HTTP/S, DNS, and SSL/TLS
• Experience using packet capture tools like Wireshark or tcpdump
• Familiarity with cloud environments such as AWS, Azure, OCI or GCP
• Familiarity or foundational experience with WAF, DDoS protection, or SSLi