Network Services Technician - Audio Visual, Event Technology

About the role

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

The Network Services Technician is responsible for managing Pinnacle Live’s venue-based networking products and services including network configuration and maintenance, as well as all networking-related customer service inquiries. While prioritizing networking responsibilities, the Network Services Technician will participate in all floor activities including sets, strikes and all other AV activities.

Responsibilities

• Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
• Communicate capabilities to clients in coordination with hotel sales.
• Manage the installation, configuration and testing of equipment attached to the network (temporary or permanent).
• Assists with and/or approves network design and architect of any requested temporary circuits or wireless networks according to client specifications.
• Troubleshoot and assist client with networking and AV equipment, including client laptops.
• Prioritize, organize, and execute networking activities and while participating in AV activities including sets, strikes, storeroom maintenance, general customer service and inventory maintenance.
• Participate in the maintenance of in-house networking systems.
• Manages sales process for maximum capture of business and revenue.
• Assists with technical client consultations onsite visits, conference calls, etc.
• Coordinate with Sales and Operations management in the configuration and setup of client networking needs before group arrival.
• Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented.
• Maintain accurate client event information within the Company’s business systems.
• Drive inventory processes for all networking equipment inventory.
• Review daily invoices with client and obtain client’s signature on invoice(s) as needed.
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures.
• Other duties as assigned.

Requirements

Education & Experience:

• High School Graduate or equivalent
• One to Two (1-2) years’ exposure to audio visual and/or hospitality industry preferred
• General computer proficiency and willingness to learn new platforms
• CompTIA A+ Certification preferred

Physical Demands:

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate
• Lift up to 50 pounds occasionally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties.
• Strong technical aptitude
• Strong understanding of layer 2 & 3 TCP/IP networking principles
• Knowledge of layer 2 VLANs, including set-up and configuration
• Demonstrated knowledge of virtual private networks (VPN)
• Must have a working knowledge of a variety of computer software programs
• Work requires continual attention to detail.
• Must be able to work in a fast-paced environment with demonstrated