Event Services Technician - Audio Visual, Event Technology

About the Role

The Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment. The focus is on delivering unmatched customer service to guests and clients.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before events and provide clear instructions on equipment operation.
• Maintain continuous communication with clients to ensure event success.
• Follow through on all client requests and look for opportunities to enhance events.
• Maintain accurate client event information within the Company’s business systems.
• Review daily invoices with clients and obtain signatures.
• Comply with all Company security and safety measures.
• Ensure inventory is secure, in good working order, and rental condition.
• Report lost, stolen, or damaged equipment immediately to management.
• Keep all Company-occupied areas clean, organized, and up to standards.
• Enhance technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with all Company policies and procedures.

Qualifications

• High School Graduate or equivalent.
• Prior exposure to audio visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Skills

• Strong technical aptitude.
• Planning ability; able to plan ahead and prioritize.
• Excellent organization skills.
• Strong interpersonal skills.
• Strong verbal, listening, and written communication skills.
• Strong customer focus.
• Team player orientation.

Physical Demands

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear, and communicate.
• Lift up to 50 pounds occasionally.

Benefits

• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.