Network Service Operator

About the role

Scottish Water has an exciting opportunity for a self-motivated, flexible individual to join our Team as a Field Response Network Service Operative in the Grampian North and Moray area. You’ll work as part of the Field Response team, representing Scottish Water when responding to customer enquiries, making quick, well‑judged decisions to resolve issues efficiently and keep disruption to a minimum.

Responsibilities

• Help protect the quality and integrity of our water network and assets, both new and existing.
• Using modern leak detection equipment, support fast fault finding and help ensure repairs are completed efficiently.
• Always work safely, following Scottish Water health and safety policies and meeting all statutory requirements.
• Follow DOMS policies and procedures and apply the hygiene code of practice in everything you do.
• Listen to customers, show empathy, and communicate clearly to help resolve issues in challenging situations.
• Work confidently both on your own and as part of a team, managing your workload and meeting critical deadlines.
• Ensure all work is carried out safely to protect yourself, your colleagues and the public.
• Use IT systems confidently and stay organised while working in a fast‑paced environment.
• Maintain knowledge of DOMS policies and procedures with an understanding of the hygiene code of practice.

Requirements

• Good working knowledge of industry standards and legislation, including HAUC specifications for reinstatement works and relevant Health and Safety requirements.
• Understand and apply water and sewer hygiene codes of practice, including DOMS.
• Customer‑focused, with strong communication, reporting and follow‑up skills.
• Confident problem solver who can manage queries and build positive working relationships with both internal and external stakeholders.
• Flexible and willing to take part in a standby rota, helping Scottish Water maintain service coverage 365 days a year.

Benefits

• 38 days of holiday per year (including public holidays), with the option to buy five additional days.
• Paid time off to volunteer in your community.
• Family‑friendly policies around adoption, maternity, and parental leave.
• Flexible working arrangements.
• Defined‑benefit pension scheme.
• Life assurance.
• Company bonus scheme.
• Access to SW Splash rewards platform for discounts on holidays, bills, and shopping.

Pay

This role is graded at Grade 5. New starters join on a starting salary of £33,951, with performance‑driven pay progression up to a maximum of £39,911.

Conditions

• Job offers are conditional on completion of pre‑employment screening (referencing, criminal record checks, licence checks) conducted by a third party with your permission.
• Applications accepted until 6 November 2026 at midnight.
• All employees must be Scottish taxpayers; your home address must be in Scotland (or you must commit to moving there within your first three months).
• A valid UK driving licence is required for driving on Scottish Water business and claiming business mileage expenses.
• You may be subject to Drug & Alcohol testing in line with company policy.
• Candidate records are automatically removed from the recruitment database if no application has been submitted in the previous 12 months.