Network & Security Operations Manager

Key Responsibilities

• Operational Leadership – NOC & SOC
• Direct daily operations for NOC and Tier 1 SOC teams, including network monitoring, alert triage, remediation coordination, and security event handling.
• Ensure adherence to incident management best practices and standardized workflows, including runbooks and response playbooks.
• Monitor and report on operational and security performance metrics, including SLAs, KPIs, MTTR/MTTD, and SOC event handling indicators.
• Lead ongoing improvements to availability monitoring, observability, and threat detection practices.
• Triage first-level incidents for handoff to Tier 2 staff.

Team Management

• Hire, coach, and develop NOC and SOC analysts, fostering strong capabilities in networking fundamentals, cybersecurity triage, problem-solving, and customer communication.
• Promote a culture that values security, accountability, collaboration, and continuous improvement.
• Manage staffing, scheduling, performance evaluations, and skills development across a 24/7 operation.

Cybersecurity & SOC Best Practices

• Partner with cybersecurity engineers on tuning SIEM rules, improving alert fidelity, and enhancing threat detection capabilities.
• Maintain awareness of emerging threats and update SOC processes, escalation procedures, and response documentation accordingly.
• Validate the accuracy and completeness of ticketing, evidence collection, and escalations.

Automation & Process Optimization

• Identify tasks across NOC and SOC operations that can benefit from automation or orchestration.
• Collaborate with engineering and security teams to build automation solutions using scripting languages, workflow tools, or SOAR capabilities.
• Reduce false positives and operational noise by improving monitoring configurations, alert thresholds, and SIEM detection logic.

Budget & Resource Management

• Own and oversee the NOC/SOC operational budget, including staffing, tooling, SIEM licensing, monitoring solutions, and vendor relationships.
• Forecast costs, track spend, and optimize resource allocation to meet operational and financial goals.
• Evaluate, justify, and lead procurement for new tools, platforms, or operational enhancements.

Practice Growth & Proposal Support

• Lead initiatives to grow and mature the NOC/SOC practice by identifying opportunities to enhance service offerings, expand capabilities, and improve operational value for customers.
• Participate in proposal capture efforts, including contributing to solution design, operational narratives, technical writing, and staffing or pricing inputs.
• Partner with sales, product, and marketing teams to support competitive proposals, customer renewals, and expansion opportunities.
• Represent NOC/SOC operations in customer briefings, demonstrations, and strategy discussions that support business development goals.

Service Expansion & Customer Engagement

• Support sales, product, and marketing teams in presenting NOC/SOC capabilities and value propositions to prospective customers.
• Contribute to the development of service offerings, packaging, and pricing for managed network and security services.
• Participate in customer onboarding, technical reviews, and periodic business reviews as an operational subject matter expert.
• Help drive the growth and maturity of the NOC/SOC practice through strategic improvements and alignment with customer needs.