Network Security Engineer

mPulse is the leader in conversational AI and member engagement for healthcare. We partner with the nation's most innovative health plans — Medicare Advantage, Medicaid, and Commercial — to engage members in conversations that close care gaps, improve Stars ratings, and drive better health outcomes. Our platform reaches tens of millions of Americans and is built on the belief that better health starts with better conversations.

About the role

The Network Security Engineer will be responsible for designing, implementing, and maintaining the security infrastructure of our network to safeguard against cyber threats and unauthorized access. The ideal candidate will have a strong background in network security principles, protocols, and technologies, along with hands-on experience in firewall management, intrusion detection/prevention systems, and security incident response. This role reports directly to the Director of Infrastructure.

Location: Fully remote

Responsibilities

• Design, implement, and maintain network security solutions to protect against threats and vulnerabilities.
• Configure and manage firewall devices, including rule creation, access control, and VPN tunnel configuration.
• Maintain core switches, firewalls (Palo Alto), and functional networks.
• Administer and maintain our hybrid networks between on-premises and AWS Cloud Availability Zones.
• Administer all security updates and carefully document network changes.
• Interpret existing configurations and understand how the systems fit into the overall network design.
• Deploy and monitor intrusion detection/prevention systems to detect and protect against malicious activities.
• Conduct regular vulnerability assessments to identify and remediate security weaknesses.
• Collaborate with cross-functional teams to develop and enforce security policies, procedures, and guidelines.
• Provide incident response, analysis support, containment, and recovery efforts during security incidents.
• Stay up to date on emerging threats and preventive steps to ensure our highest-level security posture.
• Other duties as assigned by management.

Requirements

• BA/BS degree in computer science, information technology, or equivalent combination of education and experience.
• Knowledge of current networking protocols and standards.
• Hands-on experience in troubleshooting connectivity issues.
• Extensive knowledge of Cisco and Palo Alto networks.
• Working knowledge of AWS networking standards.
• Extensive experience working in a team-oriented, collaborative environment.
• Working knowledge of Microsoft networks.

Skills

• Excellent critical thinking, logic, and problem-solving skills.
• Excellent planning and organization skills.
• Demonstrated leadership ability, team management, and interpersonal skills.
• Excellent written, oral, and presentation communication skills.
• Ability to make decisions and negotiate.
• Exceptionally self-motivated with a keen attention to detail.
• Ability to easily adjust to changes in a fast-paced environment.
• Adept stress tolerance and conflict management.
• Ability to work independently with minimal guidance in a fast-paced environment.
• Strong work ethic with good time management and the ability to work with diverse teams.

Benefits

• Remote-first work environment and flexible PTO — work from wherever you're most productive.
• 100% company-paid employee coverage for medical, dental, and vision plans, plus company contributions toward dependent coverage and company-paid life and disability insurance.
• 401(k) with a 4% company match and access to financial advisors.
• 6 weeks of parental leave.
• Investment in your growth with 30-60-90 day plans and frequent training.
• Culture of recognition with peer-to-peer bonuses and team celebrations.