Network Operations Technician (NOC) Temp

Location: Roosevelt, Utah (work locations rotate between the Roosevelt Corporate Headquarters and Vernal Data Center). Wage: $17.00 – $19.00 hourly (temporary position).

Responsibilities

• Receive and respond to customer calls politely and professionally.
• Assist callers of varying technical knowledge with troubleshooting and support.
• Diagnose and resolve issues related to STRATA services, including DSL, PON, coax, Wi‑Fi, bandwidth, email, end‑user equipment, and wireless services.
• Provide remote support and guide customers through technical solutions.
• Create, manage, and maintain trouble tickets in a timely and accurate manner.
• Dispatch field technicians when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Escalate unresolved issues to higher‑level support personnel.
• Perform additional duties as assigned.

Qualifications

• Strong diagnostic and problem‑solving skills.
• Excellent communication and customer service abilities.
• Outstanding organizational and time‑management skills.
• Good knowledge of internet security and data privacy principles.
• Above‑average technical knowledge of networking equipment, PCs, servers, and printers.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Proven analytical skills with strong attention to detail.
• Ability to remain professional and courteous when assisting upset customers.
• Flexibility to work days, nights, weekends, and holidays as required.

Working Conditions

Work locations will rotate between the Roosevelt Corporate Headquarters and Vernal Data Center based on coverage needs. Requires working nights, weekends, and holidays as needed.

Physical Requirements

Ability to remain seated for extended periods of time while assisting customers by phone at a workstation.

Schedule

Flexibility to work days, nights, weekends, and holidays as required.

Benefits

• Collaborative work environment.
• Opportunities for professional growth.
• Ability to make a meaningful impact in the lives of customers.