Network Operations Engineer

Responsibilities

• Monitor networks, cloud environments, databases, DNS, and authentication services to help maintain service health around the clock.
• Act as a first responder for alerts, investigating issues and triaging incidents as they arise.
• Escalate complex problems to the appropriate engineering teams using established procedures and response paths.
• Document incidents, shift activity, and service status clearly for handoffs and reporting.
• Participate in escalation calls and collaborate with technical teams to support troubleshooting and resolution.
• Contribute observations and recommendations during incident reviews to help strengthen long-term reliability.

Requirements

• 5+ years of experience in a NOC, SOC, TechOps, or similar structured operations environment.
• Strong understanding of incident management processes, service levels, and operational escalation practices.
• Hands-on experience monitoring enterprise networks, cloud infrastructure, and critical databases.
• Working knowledge of TCP/IP, DNS, authentication services, SSL/TLS, and core networking concepts.
• Experience using observability or monitoring platforms such as Grafana, Datadog, Kentik, Logic Monitor, or similar tools.
• Excellent written and verbal communication skills, especially in fast-paced or high-pressure situations.
• Ability to work 100% on-site in Scottsdale, AZ and support a shift that includes at least one weekend day each week, as well as holiday coverage when scheduled.

Skills

• 5+ years of experience in a NOC, SOC, TechOps, or similar structured operations environment.
• Strong understanding of incident management processes, service levels, and operational escalation practices.
• Hands-on experience monitoring enterprise networks, cloud infrastructure, and critical databases.
• Working knowledge of TCP/IP, DNS, authentication services, SSL/TLS, and core networking concepts.
• Experience using observability or monitoring platforms such as Grafana, Datadog, Kentik, Logic Monitor, or similar tools.
• Excellent written and verbal communication skills, especially in fast-paced or high-pressure situations.
• Ability to work 100% on-site in Scottsdale, AZ and support a shift that includes at least one weekend day each week, as well as holiday coverage when scheduled.

Preferred Skills

• Experience with incident and ticketing platforms such as PagerDuty, Opsgenie, ServiceNow, JIRA, or Incident.io.
• Basic scripting skills in Python or Bash to support operational tasks.
• Solid Linux fundamentals.
• Familiarity with ITIL or similar service management frameworks.
• Relevant networking certifications such as Network+, Security+, CCNA, or JNCIA.