Network Operations Center Tier 1 Shift Lead

Responsibilities

• Oversee a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts.
• Ensure efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency.
• Play a critical role in maintaining network stability and delivering exceptional support to customers operating in a 24/7 environment.
• Requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support.

Qualifications

• Relevant certifications such as ITIL v3, CompTIA.
• A minimum of five (5) years’ relevant experience in Tier 1 support operations.
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands-on experience with network monitoring tools and ticketing systems.
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.

General Information

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs.

MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes.

Benefits

• Great pay, amazing benefits, and a strong company culture focused on people development and professional growth.
• Includes insurance (medical, dental, vision), paid leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service), 401k Plan with Employer Matching Contribution, 11 Company-Paid Holidays, Tuition Assistance, Voluntary Benefit Programs, and Corporate Discounts.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.