Network Operations Center Student - 33235BR

The Network Operations Center (NOC) operates 24 hours a day, 7 days a week. The candidate hired will be trained to handle processes during planned and unplanned staff absences. The anticipated start date for this position may be negotiable upon request.

Responsibilities

• 30% - Monitor Consoles, Network, Servers, & Monitors
  • Monitor system consoles, campus network, data center servers, and security monitors.
  • Ongoing real-time monitoring of systems, infrastructure, and security across campus and remote sites.
• 15% - Problem Detection, Reporting, & Resolution
  • Assist full-time staff in problem detection, reporting, and resolution (including environmental issues and events).
  • Support troubleshooting efforts and respond to data center or facility-related incidents.
• 15% - Monitoring, Problem Reporting, & Quality Assurance
  • Assist full-time staff in monitoring, problem reporting, and quality assurance of nightly production processing.
  • Ensure overnight jobs run correctly and issues are reported promptly.
• 10% - Answer Phone & Direct Calls
  • Handle incoming calls, route requests, and serve as an initial point of contact.
• 10% - Initiate Recovery or Resolution
  • Respond to systems and service monitor information and initiate recovery or resolution.
  • Take action on alerts, outages, or abnormal conditions to restore service or escalate appropriately.
• 10% - Document Problems
  • Document problems in the ticketing system.
  • Log incidents, updates, resolutions, and maintain accurate records.
• 5% - Data Center Assistance
  • Assist full-time staff on the Data Center floor.
  • Provide physical presence and hands-on assistance with equipment, media, or operational tasks.
• 5% - Project Work as Assigned
  • Participate in special projects, documentation updates, or improvement initiatives.

Requirements

• Must be in good academic standing.
• One year of previous experience in IT-related customer service, as evidenced by application materials.

Qualifications

• Preferred Qualifications:
  • Excellent customer service skills, as evidenced by application materials.
  • Available to work during the summer months and most holidays and breaks, as evidenced by application materials.
• Position Requirements:
  • During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours.
  • For summer periods, the student hourly must:
    • Have been enrolled in no less than 6 hours in the past spring semester, or
    • Be pre-enrolled in the upcoming fall semester in no less than 6 hours, or
    • Be enrolled in summer session, or
    • Be admitted to study in the upcoming fall semester.
  • Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments do not apply to Student Hourly appointments).

Employment Conditions

• Student employees are not eligible for remote work arrangements unless an exception is approved by unit leadership and HR.
• This is an hourly/non-exempt position.
• A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
• The individual is expected to work up to 15-20 hours per week, with a preference for availability during the summer months and most academic breaks.

Schedule

Routine work schedule: Saturday and Sunday 8 AM - 4 PM, with an additional 4-hour shift during the week. This is an onsite position. Note: The routine work schedule will vary at times to provide support where needed on all 3 shifts and different days of the week. Advance notice will be given, and class schedules are always considered.

Pay

Advertised salary range: $15.00 per hour.