Network Operations Center (NOC) Technician IV

About the role

The Leidos Digital Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in their Joint Fires Network (JFN) NOC for a NOC Technician at Scott AFB, IL or Ford Island, HI. The customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Responsibilities

• Create, update, and manage incident tickets using ServiceNow ITSM+S / JIRA.
• Independently triage the ticket queue, provide feedback, and guide tickets of concern.
• Monitor network events and failures 24/7/365 using various tools.
• Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections.
• Develop and maintain a centralized error database.
• Notify relevant contacts about network incidents.
• Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.
• Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed.
• Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the Configuration Management Database.
• Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.
• Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools.
• Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.
• Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains.
• Provide advanced technical support and guidance to peers, leadership, and customers.

Qualifications

• High school diploma or equivalent and 3 – 5 years of prior relevant experience.
• Active DoD Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility.
• DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date.
• Able to work in a 24/7 operational environment.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management.
• Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Moderate understanding of network topologies, including both transport and IP.

Preferred Qualifications

• Experience in a tech control facility or cyber transport operations.
• Familiarity with circuit actions and vendor management.
• IP/Transport architecture experience.
• SolarWinds and JIRA experience.
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

Pay and Benefits

The pay rate for this position is $36.00 - $40.00 per hour. In addition to your annual base salary, you will be eligible to receive a Hawaii Cost-of-Living Allowance (COLA) for this role. Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

About Leidos

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. For more information, visit www.Leidos.com.