Network Oper Center Analyst I-Info Serv Data Center
The MetroHealth System (Cleveland, OH) · Cleveland, OH · 3 wk ago
Information TechnologyFull-time
Qualifications
- Associate Degree in Computer Science or other related field from an accredited institution, AND 1 year of related experience.
- In lieu of a degree, 3 years of related experience will be considered.
- Strong computer skills and knowledge of common programs/systems, including but not limited to: Microsoft Office 2013 or a more current version (i.e. Word, Excel, PowerPoint, SharePoint, etc.), and basic knowledge of automation practices for these applications.
- Operating Systems, including Windows 7 and Windows Server 2008.
- Excellent verbal, written, and interpersonal communication skills.
- Excellent telephone communication and etiquette skills.
- Strong customer service skills, and the ability to use those skills with a wide variety of users in a multi-cultural environment across all layers of the organization.
- Ability to clearly and concisely document information.
- Strong analytical and organizational skills.
- Self-starter who takes initiatives and ownership of job responsibilities.
- Ability to learn quickly, work in a fast-paced environment, and retain information quickly/accurately.
- Willing and able to participate in a 3 shift, 24 hour-per-day/7 day-per-week work environment, including working all shifts as is necessary for proper department functionality, and possibly holidays.
- Access to reliable transportation to travel to various locations throughout The MetroHealth System based on operational needs.
Preferred
- Current A+ Certification from the Computing Technology Industry Association (CompTIA).
- Experience with network topology.
- Experience with integration engines (i.e. Rhapsody, etc.).
- Experience with system monitoring (i.e. HPOVO, Solar Wind, SCOM, etc.).
- Experience working with and supporting Citrix deployments.
- Experience with Job Scheduler software.
- Understanding of and experience with Process Frameworks (i.e. ITIL, COBIT, ISO:20000:2011, etc.).
- Knowledge of VPN/Remote Access, Mainframe, Wireless, and Active Directory.
- Knowledge of Apple products, pagers, MFDs, and telecommunications.
- Knowledge of Outlook, EPIC, and clinical applications.
- Knowledge of basic security and/or compliance policies and procedures.