Network Observability Specialist I

Company Overview

Iridium is an award-winning and innovative satellite communications company with a network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things. At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft, and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

About the Role

What We’re Looking For:

• Experienced in Network Operations or IT Technical Support
• Desire to join the Gateway Technical Operations (GTO) team as a Network Control Specialist I

What You’ll Do:

• Contribute to the team that monitors and tests Gateway network elements
• Assist with remote maintenance and execute checklists
• Support troubleshooting of customer trouble tickets
• Respond to alerts and coordinate fault resolution
• Perform equipment installation and maintenance
• Escalate non-standard events to senior personnel

What You’ll Need to Succeed:

• Bachelor’s degree in a technical field of study (Telecommunications preferred), or equivalent relevant experience
• Basic knowledge of network operations
• Basic knowledge of Linux command line skills
• Strong communication skills
• The ability to think outside the box and adapt to a dynamic environment
• A motivation to achieve outcomes and results
• The ability to handle multiple tasks at once and complete them on time
• An eagerness to develop professionally and share knowledge

Things That Would be Great if You Brought to the Table:

• Previous experience working in a NOC environment
• Technical industry certifications (Network+, Linux)

Note: This is an onsite role with a four 10-hour shift overnight schedule. This position directly performs under, supports, or is exposed to a U.S. government contract. Applicants must be U.S. citizens, able to work in a 24x7x365 environment, and lift up to 25 lbs. Employee benefits include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and holidays; paid parental leave; and other discounts and perks. Iridium is an Equal Opportunity Employer.

Qualifications

Base Pay Range: $55,000 - $75,000 USD

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus.