Network Monitoring Specialist - Day Shift

About the role

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower clients in the Department of War, Intelligence Community, and Federal Civilian sectors with advanced capabilities, fostering a people‑first culture grounded in ethical principles. Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance, with a global footprint that emphasizes nurturing our people and culture. This role serves as the Network Monitoring Specialist for the Joint Staff Support Center (JSSC) Information Technology Support Services (JSSC‑ITSS) contract, responsible for monitoring systems and networks supporting JSSC‑controlled Command and Control (C2) systems, including assets at designated critical and special‑interest sites.

Responsibilities

• Provide technical network monitoring and performance‑management support for JSSC‑controlled C2 systems and assets at designated critical and special‑interest sites.
• Coordinate network operations to support reliable and quality transmission.
• Monitor network, server, and application availability; collect and analyze performance data; identify potential issues using diagnostic tools; and provide timely situational awareness regarding system and network conditions.
• Administer and troubleshoot commercial applications within the designated system environment; document outages and conduct performance analysis to support continued system functionality.
• Collaborate with customers, technical teams, and contract leadership to address technical issues, provide system administration support, and offer guidance regarding network performance.
• Identify and resolve network problems, keep management and customers informed of significant issues, and recommend improvements to network performance and reliability.
• Triage network‑related incidents, document outages and technical actions, ensure required notifications are made, and support development of strategies for operational improvement.
• Run approved batch jobs or scripts as required to support system uptime and operational availability.
• Analyze system and network performance data and recommend appropriate technical solutions.
• Coordinate with designated sites for performance monitoring and troubleshooting.
• Assist with SNMP configuration and software installation as required within the supported environment.
• Exercise independent judgment in achieving assigned contract objectives, anticipate customer needs, and support planning for system and network upgrades.
• Monitor resource usage to help optimize network availability and support efficient operations.
• Communicate effectively with users, customers, leadership, and external organizations.
• Comply with applicable safety, security, worksite‑access, training, and certification requirements and maintain awareness of updates affecting assigned duties.

Requirements

• High school diploma or equivalent.
• Five (5) or more years of general information technology experience.
• Minimum active Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility.

Preferred qualifications

• Active CompTIA Security+ CE certification or equivalent.

Work environment

This position is 100% on‑site at the Pentagon and supports JSSC‑controlled C2 systems and associated mission operations. Work is performed in accordance with applicable site‑access, safety, security, and operational procedures.

Schedule

Full‑time, exempt position. Standard work schedule is Sunday through Thursday, 6:00 a.m. to 2:30 p.m. ET.