Network Install Tech, DCC Communities

About the role

Amazon Web Services (AWS) is looking for a Install Handoff Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. Our ideal candidate is sufficiently autonomous, detail oriented, possesses strong written and verbal communication skills and has some experience in supporting large scale, enterprise class networks. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Install Handoff Technician you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of Amazon Web Services vast network infrastructure, Install Handoff Technician establish and follow best practices and refine operational procedures.

Key job responsibilities

• Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products
• Collaboration with various stake holders to remove project obstacles
• Report current status via ticketing system, status reports, email and slack
• Manage work and priorities through ticketing system and workflows to complete customer requests and projects
• Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers
• Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
• Remediating small scale hardware failures related to cabling infrastructure connectivity issues, including patch panels and patch cords
• Participate in the migration, basic configuration and rollout of new or upgraded hardware
• Exhibit quality workmanship on all work and maintain site cleanliness
• Carry a cell phone for communication, information, and emergencies
• Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Pay

USD hourly: $27.00 - $48.00 (USA, OR, Boardman). Final starting pay will be based on factors including experience, qualifications, and location.

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.

Additional details

This position requires the successful candidate to report to a site location in Oregon (Boardman, Umatilla, Hermiston). This site is within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Lump sum stipend will be provided to eligible candidates who relocate for this position.