Network Infrastructure Engineer Tier 2 - Petoskey, MI

Responsibilities

• Assist in managing service tickets related to outages and technical problems, supporting rapid diagnosis and resolution of fiber optic and wireless network issues to minimize downtime.
• Perform troubleshooting and repairs for fiber optic and wireless networks, including after-hours support under supervision.
• Assist with OTDR and splicing techniques (single and ribbon) to address fiber optic issues.
• Provide smart hands triage, supporting on-site network equipment installations, configurations, and troubleshooting as directed.
• Maintain accurate records of network configurations, maintenance activities, and repair logs with guidance.
• Contribute to reports on network issues, actions taken, and resolution outcomes, emphasizing fiber optic troubleshooting.
• Communicate with customers to provide updates on network status and outage resolutions, ensuring clarity and professionalism.
• Work closely with team members and other departments under supervision to resolve network issues and support improvements in fiber optic infrastructure.
• Participate in team meetings and contribute to collaborative efforts.
• Adhere to company policies, industry regulations, and safety standards, including 100% tower attachment when working above 6 feet.
• Follow operational procedures and best practices in all network-related activities.

Qualifications

• 1+ years of experience in an IT role, with fiber optic experience preferred.
• A high school diploma or equivalent.
• Ability to work in challenging environments (e.g., rain, snow, extreme heat/cold) and lift up to 75 lbs.
• Availability for on-call duties and occasional travel as needed.
• Basic proficiency in Networking and Windows.
• Ability to work under supervision with clear instructions.