Network Infrastructure Analyst

What We’re Looking For

SHAZAM is looking for a Network Infrastructure Analyst to join our team. In this role, you will be responsible for the planning, evaluation, and optimization of network systems. You’ll provide technical support for resolving network issues, participate in strategic and tactical planning, and contribute to forecasting, implementation, and security initiatives.

What You'll Do

• Deploy mobile hardware and wireless communication devices and provide day-to-day support for these devices.
• Complete telecom billing invoice review process and reconciliation tasks as directed.
• Aid in network connectivity designs for new or upgrading customers.
• Analyze bandwidth of host circuits and data consumption for Corporate-managed cellular endpoints.
• Collaborate with sales team and senior analysts to develop networks solutions for customers.
• Participate in the planning of infrastructure network design, including coordination and monitoring for the installation of circuits.
• Provision new ATM and DPC's coming onto the SHAZAM Network.
• Assist in building cost models for Network Services infrastructure and communication fees.
• Manage and maintain internal asset inventory, including completion of annual reviews and remediation.
• Identify process improvements through changes in practice, standardization, or through IT automation.
• Develop a basic understanding of the annual budget process, including forecasting and planning sessions.

What You Need

• A minimum of 2 years’ experience in network communications and network analysis and/or design preferred.
• Ability to communicate via the telephone, in person, and through correspondence with customers, other employees, and vendors regarding company products and services.
• Previous experience presenting using visual aids in a variety of internal and external environments.
• Strong independent thinking skills and ability to self-direct, solve problems and make informed, rational decisions.
• Proficiency in Microsoft Office Suite, including Teams.

What’s In It For You

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits: Health, dental, and vision insurance, 401(k) retirement plan with company match, Flexible spending and health savings accounts, Life insurance and short- and long-term disability provided at no cost, Time away from work – PTO, VTO, paid parental leave, and company holidays, Educational assistance

Actual Compensation

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

Equal Opportunity Employer

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).