Infrastructure Technical Analyst - Network Engineer

Aramark is seeking a skilled and motivated Network Engineer to support the implementation, maintenance, and operation of network infrastructure across our Field Support Services division. This role delivers secure, reliable connectivity for mission-critical consumer technology solutions and operational systems at field locations. The Network Engineer provides both remote support and hands-on technical expertise in the deployment and troubleshooting of network and network security solutions.

About the role

This position requires strong analytical and customer service skills, with the ability to collaborate effectively with internal IT teams, client IT organizations, and third-party vendors. Travel target is 25%.

Responsibilities

• Collaborate with internal teams and external clients as a Subject Matter Expert (SME) for network infrastructure.
• Support the deployment and turn-up of Fortinet firewalls, Fortinet switches, and Cisco switching environments.
• Perform remote configuration, monitoring, and maintenance of network infrastructure at field locations.
• Assist with network upgrades, expansions, and lifecycle initiatives.
• Serve as a Level 2 escalation resource for firewall monitoring and network incidents.
• Troubleshoot and resolve network outages in collaboration with internal teams, client IT, and service providers.
• Manage and prioritize incidents and service requests through established support queues.
• Adhere to IT service management practices by documenting incidents, requests, and problems within ServiceNow.
• Follow change management procedures when implementing updates or performing maintenance.
• Ensure accurate documentation to support reporting and service metrics.
• Perform firewall firmware upgrades, policy updates, and device decommissioning.
• Support ongoing network health, performance monitoring, and optimization efforts.
• Maintain up-to-date documentation of configurations and standard procedures.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 5 years of experience in information technology, with a focus on network and infrastructure environments.
• Experience working in complex, distributed environments supporting POS or customer-facing technologies preferred (hospitality, retail, gaming, or similar industries).

Skills

• WAN, LAN, WLAN, IPSec networking.
• Firewalls (Fortinet preferred), switches (Cisco), routing technologies.
• Network monitoring and management tools (e.g., SolarWinds).
• Service management platforms (e.g., ServiceNow).
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Familiarity with IT service delivery best practices and frameworks.
• Certifications such as CCNP, Fortinet NSE, MCSE, or VMware are a plus.

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. Aramark serves millions of guests every day through food and facilities in 15 countries. We believe a career should develop your talents, fuel your passions, and empower your professional growth.