Network Implementation - Network Implementation Team Lead

About ECI

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security, and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. ECI is a leading managed services provider serving the alternative investment and financial services industry.

Key Responsibilities

• Directly manage a team of Network Implementation Engineers across project delivery lifecycle; set clear performance expectations, conduct structured 1:1s, and own individual development plans.

• Build a culture of execution discipline — ticket hygiene, change management compliance, documentation quality, and rigorous project close-out.

• Identify skill gaps and build structured training and certification pathways aligned to ECI’s service portfolio.

• Manage performance formally and informally; address issues directly, constructively, and on record when required.

• Participate in hiring decisions for the implementation function, including technical assessments and structured panel interviews.

• Own end-to-end delivery of network implementation projects spanning new client onboarding, infrastructure refreshes, office builds, and technology migrations.

• Define and enforce project intake, scoping, scheduling, and resource allocation standards across the team.

• Maintain active visibility across all open workstreams; surface and resolve blockers before they become client escalations.

• Drive post-implementation reviews and root cause analysis; translate findings into repeatable process improvements for the team.

• Coordinate with Client Services, Solutions Architecture, and pre-sales to align implementation timelines with client commitments and ECI delivery standards.

Technical Standards & Oversight

• Serve as the technical authority for ECI’s implementation standards covering Cisco (Catalyst, Nexus, IOS-XE/XR), Palo Alto firewalls (App-ID, Threat Prevention, VPN, Panorama), and wireless (WLC, Meraki MR/MS/MX).

• Review and approve low-level designs (LLDs) and implementation runbooks before execution.

• Establish and enforce configuration standards that ensure consistency, repeatability, and alignment with client security and compliance requirements (SOC 2, PCI-DSS, NIST, HIPAA).

• Serve as escalation point for complex in-flight technical issues; engage hands-on when warranted while ensuring the team learns from every resolution.

• Champion Zero Trust and SASE architecture principles within ECI’s implementation workflows.

Client & Stakeholder Communication

• Own implementation status communication to client stakeholders; translate technical risk into clear business impact language.

• Represent the implementation team in internal delivery reviews, capacity planning, and service improvement forums.

• Maintain ECI’s documentation standard across implementation plans, network diagrams, as-built records, and configuration baselines — ensuring clean handoffs to managed services teams.

Qualifications

• 10+ years of progressive network engineering experience with a demonstrable track record in enterprise implementation, ideally within an MSP or multi-client environment.

• 3+ years of direct people management — you have hired engineers, set goals, handled performance, and actively developed talent.

• Deep technical proficiency in Cisco networking (Catalyst, Nexus, IOS-XE/XR), Palo Alto firewalls (App-ID, Threat Prevention, VPN, Panorama), and wireless (WLC, Meraki MR/MS/MX).

• Strong working knowledge of routing protocols (BGP, OSPF, EIGRP), VLANs, QoS, and IPv4/IPv6 fundamentals.

• Prominent ability to run multiple concurrent implementation projects with accountability for schedules, resources, and stakeholder communication.

• Solid understanding of security frameworks, compliance standards, and change management governance in regulated client environments.

Preferred

• Active CCNP, CCIE, or PCNSE certification; equivalent demonstrated expertise considered.

• Experience with SD-WAN (Cisco Viptela, VeloCloud) and SASE / Zero Trust architecture in client deployments.

• Familiarity with automation tooling (Python, Ansible) to drive repeatability and reduce manual effort across the team.

• Experience with network monitoring platforms (SolarWinds, PRTG, Meraki Insights) and using telemetry data to drive delivery quality.

• Hedge fund, financial services, or similarly regulated client-facing environment experience is a strong plus.

Education

Bachelor’s degree in Computer Science, Information Technology, or related field — or equivalent professional experience.

Who We Are Looking For

Based on the profile described, we are looking for a leader who communicates expectations clearly, holds the team and themselves to high execution standards, drives accountability, solves for client outcomes, and focuses on building the best team rather than being the best individual engineer on it. They should be able to scale through people and champion Zero Trust and SASE architecture principles within ECI’s implementation workflows. They should also have a solid understanding of security frameworks, compliance standards, and change management governance in regulated client environments.