Network & Field Services Technician
Harris Computer · Carrollton, GA · 2 mo ago
Information TechnologyFull-time
Key Responsibilities
- Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.)
- Support customers by phone, remote tools, and on-site visits
- Install and train customers on the company’s fingerprinting and law enforcement software
- Travel to customer locations for support or installations (0–40% depending on workload)
- Help maintain internal IT infrastructure including servers, firewalls, switches, and networks
- Assist engineering with testing, bug fixes, and hardware integration
- Participate in a rotating on-call support schedule for after-hours issues
Key Requirements
- 0 to 2+ years of IT support or technical field service experience
- Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools
- Basic understanding of networking concepts (IP addressing, DHCP, DNS)
- Strong communication and customer service skills
- Able to travel, lift equipment, and pass a fingerprint-based background check
- Must have a clean driving record and reliable transportation
Preferred Qualifications
- Technical degree or IT certifications
- Experience with network hardware, Windows Server, Active Directory, databases, or VOIP
- Skills in PC imaging, wiring/network cabling, or documentation
Compensation & Work Setup
- Base salary: ~$42,000/year (hourly)
- Full-time position with a mandatory 90-day in-office probationary period
- Mostly office-based with some travel and partial remote work options