Field Service Technician-Network Specialist

About the role

TDS Telecom is seeking a Field Service Technician-Network Specialist to join our dynamic team. This role involves installing, troubleshooting, and maintaining a wide range of telecommunications equipment and networks. The ideal candidate will have a strong background in telecommunications, including experience with fiber optics, copper cables, and various switching technologies.

Responsibilities

• Install, troubleshoot, and maintain telephone equipment and network infrastructure for new and existing customers.
• Configure and maintain PBX, Key Systems, Centrex Systems, and other business communication systems.
• Locate and repair customer cable issues using test equipment and construction equipment.
• Maintain and repair central office equipment, including switches and auxiliary equipment.
• Provide advanced troubleshooting support and respond to trouble dispatches.
• Support project management for system installations and provide high-level record system maintenance.
• Proactively educate and sell TDS products and services to customers.
• Work independently and handle multiple tasks effectively.

Requirements

• 2+ years of technical telecommunications experience OR current/prior military service with an honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing and repair, installation, and repair experience.
• A valid driver's license.
• The ability to follow TDS attendance guidelines.
• To be available for on-call/standby responsibilities and occasional travel.
• To successfully complete a safety course and maintain DOT requirements.
• Understanding of telecommunication products and services, including inside wiring, cable, internet, bonding, grounding, data, computers, fiber optics, and video.
• Practical knowledge of computer applications such as databases, trouble/repair/dispatch systems, plant record systems, Microsoft Office, and CD-ROMs.
• Ability to work independently and handle multiple tasks.
• Strong customer service and sales skills, as well as effective communication skills.

Qualifications

• Successfully complete background checks administered by the customer.
• Pass the Safety Course curriculum upon hire.
• Meet DOT requirements for operating vehicles with a combined GVRW of >10,000 lbs.
• Understand telecommunication products and services, including inside wiring, cable, internet, bonding, grounding, data, computers, fiber optics, and video.
• Have practical knowledge of computer applications such as databases, trouble/repair/dispatch systems, plant record systems, Microsoft Office, and CD-ROMs.
• Be able to work independently and handle multiple tasks.
• Have strong customer service and sales skills, as well as effective communication skills.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time