Network Engineering and Operation Manager

About the Role

This role leads global network infrastructure and data center operations supporting over 10,000 employees and AI/ML training infrastructure. The manager oversees a team of 13 globally distributed network engineers and data center technicians. The team operates in a follow-the-sun model to provide continuous coverage, while partnering closely with the Network and Infrastructure Architects to execute strategic initiatives.

About the Team

As a global team, we design, automate, and optimize IT infrastructure, focusing on cloud operations, networking, and security. We leverage IaC, automation, and CI/CD to streamline network operations and management, partnering with business stakeholders to improve the user experience.

Responsibilities

• Managing global network infrastructure with BGP and OSPF routing protocols.
• Architecting cloud connectivity across AWS and GCP to ensure network reliability and uptime for users worldwide.
• Implementing and maintaining Zero Trust network architecture in partnership with security architects. This includes identity verification, least-privilege access, micro-segmentation, and continuous authentication across network, data center, and cloud environments.
• Collaborating with SOC and security teams on threat detection and vulnerability management, while developing comprehensive security policies for sensitive data flows and high-value assets.
• Driving Lab, build, and AI training infrastructure, providing high-performance, low-latency networks for GPU clusters supporting distributed ML workloads with 100+ GPUs.
• Optimizing network topology for collective communications, managing storage networking for high-throughput data pipelines.
• Overseeing data center operations supporting dense GPU deployments with specialized power and cooling requirements.
• Coordinating megawatt-scale capacity planning and leading data center migrations while considering long-running training jobs.

Requirements

• Hold a BS/MS in Computer Science or equivalent experience.
• Have 10+ years in network engineering with 5+ years managing distributed technical teams.
• Be proficient in network operations best practices, network reliability and uptime, and deep Zero Trust security expertise.
• Have hands-on experience with AI/ML infrastructure, high-performance networking, cloud interconnectivity, and network observability platforms.
• Have proven experience leading large-scale infrastructure projects.
• Willingness to participate in on-call rotation while maintaining both leadership responsibilities and hands-on technical involvement transforming a team.
• Have excellent communication and stakeholder management skills with ability to influence without authority and translate complex technical concepts for executive stakeholders and non-technical audiences.

Pay

Minimum Salary Range or On Target Earnings: $146,700.00 - Maximum $339,300.00. In addition to the base salary, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.

Schedule

This role follows a structured hybrid approach centered around offices and remote work environments.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, options to help employees maintain their physical, mental, emotional, and financial health, support work-life balance, and contribute to their community in meaningful ways.