Network Engineer Tier 1

About the role

This role is a member of a team managing and supporting IT infrastructure and applications for our partners. The Network Support team administers and troubleshoots all aspects of a client’s network environment, focusing on creating an exceptional customer experience.

Responsibilities

• Provide network diagrams, incident resolution, and problem determination.
• Document methodologies and maintain thorough knowledge of network management.
• Execute hardware and software installations, performance tuning, and recovery.
• Develop and maintain skills in data center design standards, communications technology best practices, and security processes.
• Build client relationships and maintain client satisfaction through excellent communication and customer service.
• Promote cooperation and commitment within a team to achieve goals and deliverables.
• Perform general network troubleshooting (routing/switching/wireless, DNS, DHCP, VOIP, VLAN, VPN).
• Troubleshoot firewalls (Cisco ASA, Cisco Meraki, Fortinet).
• Provide base-level configuration for client site networks.
• Perform firmware and code upgrades to networking devices.
• Collaborate with other departments to troubleshoot client-side technical issues.
• Work with vendors and customers to resolve technical challenges.
• Serve in the Networking On-Call rotation, including occasional weekend or after-hours responsibilities.
• Occasional travel to customer sites.
• Read, write, and understand technical manuals, procedural documentation, and OEM guides.
• Participate in periodic technical meetings.
• Train and mentor junior team members.
• Complete a yearly training plan and required certifications.
• Perform any other assigned tasks or duties as required.

Requirements

• 3+ years of experience supporting or implementing IT infrastructure.
• 1+ years of experience supporting networking technologies.

Qualifications

• Associate’s Degree in Computer Science or related field (desired).
• CCENT or similar certification (desired).
• 1+ years of experience with configuration and management of advanced networking hardware, including routers, switches, VoIP telephony, load balancers, wireless infrastructure, firewalls, and internet proxy devices.
• Experience with networking protocols, including advanced routing (BGP, EIGRP, OSPF) and switching (Cisco proprietary protocols, spanning-tree, trunking protocol, MPLS).
• Cisco Certifications or experience (desired).
• Microsoft Certifications (Administrator/Engineer level) or experience (desired).
• Leadership and management experience (desired).

Schedule

• Occasional weekend or after-hours work as needed.
• On-call rotation for networking support.
• Occasional travel to customer sites.