Network Engineer (Level II or Senior) - Enterprise Network Team

About the role

The Network Engineer (Level II or Senior) plays a critical role in supporting the mission of St. Jude Children's Research Hospital by ensuring the reliable, secure, and scalable network services that connect researchers, clinicians, staff, patients, and remote locations around the world.

Job Responsibilities

• Oversee configuration and management of the IT infrastructure to support requirements (e.g. data retention, security, business continuity, disaster recovery, information risk management).
• Monitor and evaluate the efficiency and effectiveness of infrastructure service delivery methods and procedures.
• Lead and manage internal infrastructure through established regulations & standards.
• Implement and monitor incident/problem & disaster recovery for infrastructure support.
• Manage and provide current systems usage statistics, provide future projected growth estimates based on customer’s demand.
• Partner with internal teams to develop prioritization, metrics, and processes around capacity planning and infrastructure availability.
• Periodically present capacity planning and performance reports to senior leaders during presentations and meetings.
• Benchmark, analyze, and make recommendations for improvement of IT infrastructure.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Qualifications

• Minimum Education and/or Training: Bachelor's degree in Computer Science, Engineering, Business or related field of study required. Master's degree preferred.
• Minimum Experience: Minimum experience: Four (4) years of IT experience with experience in infrastructure operations and engineering environments. Some experience working with commercial models around infrastructure capacity procurement. Some experience in business stakeholder engagement and management. Hands-on experience with core network services such as DNS, DHCP, and IP Address Management (IPAM) highly preferred. Experience troubleshooting complex network connectivity issues across large, distributed environments highly preferred. Knowledge of network security principles, remote access solutions, and VPN technologies highly preferred. Cisco Certified Network Professional (CCNP) certification highly desired. Strong analytical, problem-solving, and incident response skills with the ability to prioritize multiple competing demands highly preferred. Experience supporting Cisco wireless networking technologies in a large enterprise environment preferred. Experience administering Cisco Network Data Fabric Controller (NDFC) preferred. Experience with enterprise load balancing technologies such as F5, Citrix ADC, or similar platforms preferred. Experience supporting network infrastructure in healthcare, research, higher education, or other mission-critical environments preferred. Experience designing highly available and scalable network architectures that support organizational growth and expansion preferred. Familiarity with enterprise monitoring, automation, and infrastructure management tools preferred. Proven performance in earlier role/comparable role.

Special Skills, Knowledge and Abilities

• Promptly and effectively responds to customer queries and requests.
• Explores optimal solutions for customer needs.
• Escalates/redirects effectively for quicker customer support.
• Awares of interdependencies across work and considers all parts of the work and its impact while executing own work.
• Collaborates across scrum teams and contractors to deliver common team goals.
• Navigates and flexes work style to requirements that can change frequently, continues to communicate and influence others.
• Conducts proactive resource/capacity planning and identifies ways to optimize asset performance.
• Anticipates and addresses business needs to improve operating environments for teams within own area.
• Conducts ongoing troubleshooting of complex system/application issues and devises suitable resolution/repair strategies.
• Engages with development teams on system/application building, implementation, and issue resolution.
• Effectively relays understanding of diverse perspectives.
• Shows support for the new direction even when the details have not been finalized.
• Uses a data-driven approach to spot early indications of underperformance and takes corrective actions.
• Celebrates successes.
• Works with partners in their function to find the best solutions that align with functional priorities.
• Works effectively to find solutions.
• Skills in communicating complex ideas effectively to diverse audiences and influence others to see different points of view.
• Able to think critically, draw insights and connect the dots.
• Openness to change and adapting to changing times with resilience and flexibility.
• Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance.
• Understands the task at hand, seeks out information, and draws conclusions from available data to deliver outcomes.
• Adapts quickly to changing priorities to perform as needed in his/her role.
• Remains calm when faced with changes to (and in) his/her work.
• Skills in addressing technology infrastructure requirements and optimally managing technology assets.
• Leverages knowledge of infrastructure/network as related to diverse computing/operating environments to implement resource plans and address infrastructure performance needs/issues.
• Supports performance optimization and system tuning as directed.