Network Engineer, Intermediate

Core Responsibilities

• Performs moderately complex configuration and maintenance of multi-protocols enterprise network equipment, supporting University data, and optical network.
• Captures, organizes, and analyzes data to recognize, analyze, and solve a variety of problems.
• Provides server hardware, operating system, and virtual hypervisor expertise to the team.
• Installs and manages network communication equipment according to written and graphic specifications.
• Coordinates implementation and testing of changes to the network hardware, circuits, and software.
• Designs, implements, and maintains voice over IP solutions.
• Configures and troubleshoots data network routers and switches.
• Utilizes test equipment and network management components in the analysis and correction of technical problems.
• Provides first line problem resolution for network hardware and services.
• Maintains documentation of hardware and software.
• Maintains network support databases.
• Monitors network performance levels and ensures network availability is maintained.
• Answers questions to problems related to network services and provides guidance and direction to customers.
• Identifies and diagnoses moderately complex problems and factors affecting network performance.
• Alerts supervisor or more experienced technicians of network failures or degradation and performs corrective action.
• Maintains network support databases.
• Sets up and supports the University of Miami’s networking infrastructure, including Voice over IP (VoIP) and legacy voice resources on multiple campus and remote sites.
• Serves as troubleshooter on Local and Wide Area Network problems (including VoIP).
• Analyzes, evaluates, and makes recommendations regarding new technology and trends to solve corporate needs.
• Serves as a liaison between the IT department and other departments to ensure smooth operation of the network.
• Assists in maintaining the University’s connections to regional, national, and international networks and off-campus computing resources.
• Assists in producing and maintaining technical documents and contributes to the creation of policies and procedures, as well as infrastructure standards and support.
• Monitors network performance levels and ensures up-time is maintained.

Department Specific Functions

• Assists in maintaining the University of Miami’s networking infrastructure, including Voice over IP (VoIP) and legacy voice resources on multiple campus and remote sites.
• Serves as troubleshooter on Local and Wide Area Network problems (including VoIP).
• Analyzes, evaluates, and makes recommendation regarding new technology and trends to solve corporate needs.
• Serves as a liaison between the IT department and other departments to ensure smooth operation of the network.
• Assists in maintaining the University’s connections to regional, national, and international networks and off-campus computing resources.
• Assists in producing and maintaining technical documents and contributes to the creation of policies and procedures, as well as infrastructure standards and support.
• Monitors network performance levels and ensures up-time is maintained.

Minimum Qualifications

• Bachelor’s Degree in relevant field.
• Minimum 3 years of relevant experience.
• Skill in collecting, organizing, and analyzing data.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.