Network Engineer III - Optical

Responsibilities

• Responsible for design planning, record creation and capacity fulfillment throughout the U.S and Canada.
• Work with Project Managers and Design and Implementation Engineers when issues arise during capacity projects.
• Network Engineer III designs DWDM network per Network Architectures standards and future growth of our network and customer base.
• Implement circuit designs for the core of the network as needed.
• Network Engineer III provides direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements.
• Reviews capacity request for correctness and clarifies any design related items back to the responsible departments.
• Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database.
• Provides project status updates on the order when necessary for the project management groups.
• Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues.
• Exercises interpersonal skills in working with all internal customers.
• Performs other related duties or projects as assigned by management.
• Manage workload to identify critical issues and prioritize those items that must be completed daily.
• Work around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates.
• Show initiative in getting work done.
• Participate in operations-related projects, as needed.
• Support manager during customer or network escalations as requested.
• Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed.

Qualifications

• Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.
• Excellent verbal and written communication skills.
• Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology.
• Experience using Microsoft Office or Google programs and project management software.
• Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations.
• Deal with some abstract but mostly concrete variables.
• Familiarity with majority of the below products: Optical Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia; Salesforce, ServiceNow, Sitetracker equivalents; Telecom inventory systems, Metasolv is a bonus; Microsoft Office and Google programs, specifically Visio, Excel or G equivalent.

Education & Experience

• Bachelor’s degree in a technical discipline or equivalent education, training and/or experience.
• Minimum of 5 (five) years' telecommunications and optical experience.