Network Engineer I (Pipeline)

About the role

We are seeking a motivated Network Engineer I to join our on-site IT operations team supporting federal research facilities in Missoula, Montana. This role is ideal for a technically skilled individual who enjoys working directly with users and systems in a dynamic, mission-focused environment. The Network Engineer I will handle help desk support, routine system maintenance, patching, and troubleshooting activities while developing expertise in federal network security and infrastructure management.

Key Responsibilities

• Manage help desk intake, ticket tracking, resolution, and escalation in accordance with established procedures
• Aid users with network access issues including account unlocks, password resets, and onboarding support
• Perform routine patching and OS updates for servers, workstations, and infrastructure devices in compliance with ATO requirements
• Conduct trouble isolation, root cause analysis, and port clearance activities to maintain network performance
• Aid with monitoring of network infrastructure including NAS, UPS, switches, wireless access points, and servers
• Support quarterly and annual log audits, account reviews, and inventory maintenance activities
• Notify stakeholders of outages and service disruptions via email and Microsoft Teams
• Aid with documentation updates including VLAN assignments, IP address records, and system diagrams
• Support vulnerability scanning and remediation activities under the direction of senior team members
• Respond to zero-day threat mitigations within required timeframes as directed

Required Qualifications

• U.S. Citizenship required
• Security Clearance: Must be eligible for a federal Public Trust Background Investigation
• Associate's degree in Information Technology, Network Engineering, or related field (relevant certifications and/or equivalent work experience will be considered in lieu of degree)
• Minimum 2 years of IT support, network operations, or systems administration experience
• Working knowledge of Windows Server, Active Directory, and standard network troubleshooting
• Familiarity with patch management, ticketing systems, and OS update processes
• Basic understanding of networking concepts including VLANs, IP addressing, and DNS/DHCP

Preferred Qualifications

• Experience in a government IT environment or with federal security compliance requirements
• Familiarity with vulnerability scanning tools (e.g., Tenable/Nessus)
• Experience with Cisco switches, firewalls, or wireless access point administration
• Cisco Certified Field Technician or equivalent entry-level Cisco certification

Required Certifications

• CompTIA Network+
• CompTIA Security+

Work Environment

• On-site full-time position located in Missoula, Montana.
• Monday through Friday 8:00 a.m. - 4:30 p.m.
• Requires emergency after-hours availability and occasional travel may be required

Future Pipeline

Missoula, MT