Network Engineer I
About the role
At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.
Responsibilities
- Assigned Projects / Tickets
- Vendor Certifications
- Utilization and Billable Hours
Responsible for resolving escalated break/fix support tickets and small projects across the Routing & Switching, Data Center, Wireless, Security and Collaboration disciplines. The Network Engineer I will provide broad technical expertise and remote technical assistance as needed across all disciplines mentioned. The role requires a comfort level of communicating professionally across different internal and external organization levels. Primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as, interacting directly with ISG customers. This role also has working relationships with vendors to ensure that the team stays current with new vendor technologies and capabilities.
Qualifications
- Bachelor’s Degree preferred or Associates Degree with equivalent experience.
- Minimum of 2-4 years of experience working with network environments.
- Working knowledge in some of the following technologies:
- Routing & Switching
- Data Center
- Wireless
- Security
- Collaboration
- Working knowledge in some of the following products and solutions is preferred:
- Routing & Switching
- Cisco
- Meraki Switches
- Aruba Switches
- Network Analysis Tools
- Wireless
- Cisco
- Meraki Wireless
- Aruba Mobility Controllers
- Aruba Instant APs
- Aruba Central
- Security
- Cisco Umbrella
- Fortigate
- Collaboration
- Cisco Unified Communications Manager
- Microsoft Teams Calling
- Competency with Visio.
- Valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.
Skills
- Oral Communications
- Written Communications
- Customer Service
- Presentation
- Leadership
- Management
- Ethics
- Organizational Support
- Judgment
- Interpersonal Skills
- Strategic Thinking
- Planning and organization
- Professionalism
- Adaptability
- Detail & Task Oriented
Benefits
- Humor & Fun
- Resilience
- Lead by Example
- Continuous Improvement
- “Team First” Initiative
Pay
Compensation is commensurate with experience.
Schedule
Primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as, interacting directly with ISG customers. This role also has working relationships with vendors to ensure that the team stays current with new vendor technologies and capabilities.