Network Engineer

About the role

Honest Networks is hiring a Network Engineer to join our rapidly expanding team. The hours for this full-time position would be 8am-4pm from Tuesday-Saturday.

Primary Responsibilities

• Responding quickly and thoughtfully to incoming support inquiries and issues.
• Communicating directly with existing and prospective customers via phone, text, web chat, and email.
• Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues.
• Providing direct support to the lead engineer.

Requirements

• Technical Skills:
• Working knowledge of IP protocols (TCP/UDP), dynamic routing, OSPF/BGP
• Strong familiarity with fiber optic networking (working with SFP modules, SM fiber cabling).
• Comfortable working in command line environments with Cisco/Juniper, bonus: Mikrotik.
• Working knowledge of OSI model.
• Experience with network monitoring software preferred.
• Familiarity with wireless broadband radio and fiber networks.
• Personal Attributes:
• Calm temperament: Comfortable handling time-sensitive, high-pressure situations with empathy, confidence, and patience.
• Works well under pressure; example: can identify and solve service-impacting network issues in a timely manner.
• Friendly, enthusiastic, and professional communication. You may be asked to interact with customers and must have strong customer communication and customer service skills.
• Driven, highly-organized, and nimble. As a small company, each of our team members wears multiple hats and needs to be flexible to the changing needs of the company.
• Interest in networking, startups, and solving technical problems.

Benefits

• A attractive salary based on capabilities and background.
• Profit sharing
• Paid time-off (PTO).
• Medical and dental benefits.

Honest Networks' Values

Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.