Network Engineer 1.19

About the role

This position is for 24 months, with the option of extension, and is in Dover, DE. We can work corp to corp or W2.

Responsibilities

• Perform Add/Move/Changes (MACD’s) within Cisco Call Manager (CUCM)
• Work with Cisco Unity Voicemail
• Resolve complex enterprise VOIP issues on Cisco Platform
• Resolve Network/TCP-IP communications issues affecting enterprise Voice
• Design and perform Add/Move/Changes on complex dial plans using Cisco Call Center Express (UCCX)
• Provision Cisco desk phones for customers
• Provision Cisco Jabber Soft Phones
• Administer and perform Add/Move/Changes in Webex Cloud Calling area of Webex Control Hub
• Provision Webex software-based "Soft Phones"
• Provision and maintain clear ties to Redsky E911 application for E911 tracking purposes
• Update and create complex voice dial plans within Oracle Session Border Controllers (optional)

Requirements

• Experience with Add/Move/Changes (MACD’s) within Cisco Call Manager (CUCM)
• Experience with Cisco Unity Voicemail
• Experience troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform
• Experience troubleshooting and resolving Network/TCP-IP communications issues affecting enterprise Voice
• Experience designing and performing Add/Move/Changes on complex dial plans using Cisco Call Center Express (UCCX)
• Experience programming/provisioning/decommissioning Cisco desk phones for customers
• Experience provisioning Cisco Jabber Soft Phones
• Experience administering and performing Add/Move/Changes in Webex Cloud Calling area of Webex Control Hub
• Experience provisioning Webex software-based "Soft Phones"
• Experience provisioning and maintaining clear ties to Redsky E911 application for E911 tracking purposes
• Experience updating and creating complex voice dial plans within Oracle Session Border Controllers (optional)

Qualifications

• Cisco CCNA or CCNP certification (optional)
• Experience working within the Service Now ticketing system (optional)

Skills

• Enterprise Voice/Networking experience
• MACD’s within Cisco Call Manager (CUCM)
• Voicemail management
• VOIP troubleshooting
• Network troubleshooting
• Dial plan design and implementation
• Phone provisioning
• Webex administration
• E911 integration
• Oracle Session Border Controllers experience (optional)
• Service Now ticketing experience (optional)

Pay

TBD

Schedule

TBD

Benefits

N/A