Network Deployment Manager, Global Network Deployment (GND)

Key job responsibilities

• Prioritize and assign deployment tasks to field technicians.
• Cookordinate team resources to deliver project tasks including, cross team support, change management, maintenance window support, and potential off-hour needs.
• Manage inbound racks and hardware from receiving through on-site deployment milestones.
• Manage the quality of vendor installed cabling and associated orders in a data center environment.
• Apply project management skills, provide coaching and create internal documentation.
• Guide, train and educate staff on deployment processes and required customer SLAs.
• Provide weekly and monthly reports supporting MBRs, internal metrics and team goals.
• Handle project escalations, host weekly staff meetings and cross functional partnerships.
• Recruit and train field technicians while maintaining appropriate staffing levels.
• Recommend, document, and oversee AWS policies and procedures.
• Partner cross functionally to drive awareness and compliance of AWS safety standards.

Basic Qualifications

• Bachelor's degree or equivalent
• 5+ years of technical team management experience
• 3+ years of data center engineering or operations experience
• Travel up to 25% of the time

Preferred Qualifications

• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Experience with network hardware: copper and optical fiber cabling, switches, routers
• Experience developing operational metrics
• Experience representing your team or technical area to senior management
• Experience in creating process improvement procedures
• Experience in employee and performance management
• 5+ years managing a team of technicians or field engineers in a data center or colocation environment.
• Broad understanding of data center and/or colocation infrastructure, installation and cage/room design.
• Demonstrated knowledge of optical technologies including DWDM.
• Experience building physical connectivity using copper and fiber optic cabling.
• Strong organizational and planning skills including time management.