Network Deploy Technician III, Global Network Delivery (GND)

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running, supporting all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS' vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.

Key job responsibilities

• Managing work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaborating with various stakeholders to remove project obstacles
• Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
• Participating in the migration, basic configuration and rollout of new or upgraded hardware
• Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Industry standard certifications (BICSI, CompTIA, CCENT, Network+)
• Experience with common tools related to network troubleshooting, including VFLs, OTDR and power meters
• Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF)

Physical Requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

Pay

• USA, OR, Boardman - 27.00 - 48.00 USD hourly
• USA, OR, Hermiston - 27.00 - 48.00 USD hourly
• USA, OR, Umatilla - 27.00 - 48.00 USD hourly
• USA, VA, Ashburn - 27.00 - 48.00 USD hourly
• USA, VA, Chantilly - 27.00 - 48.00 USD hourly
• USA, VA, Manassas - 27.00 - 48.00 USD hourly
• USA, VA, Sterling - 27.00 - 48.00 USD hourly
• USA, WA, Attalia - 27.00 - 48.00 USD hourly

Schedule

This role operates in a 24/7 environment with an ability to participate in primary responder rotation and provide after-hours support as needed.

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.