Network Deploy Technician, Global Network Delivery

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Amazon is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting.

Key job responsibilities

• Manage work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaboration with various stakeholders to remove project obstacles
• Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
• Up to 20% travel within geographical work area is required. Some travel outside traditional work area may be requested, including internationally
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
• Participate in the migration, basic configuration and rollout of new or upgraded hardware
• Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided

Basic Qualifications

• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Physical Requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

Pay & Benefits

USA, OR, Boardman - 30.00 - 54.00 USD hourly

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

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