Network Deploy Technician , Global Network Delivery
About the Role
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support new AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.
Amazon is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.
You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS' vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.
Responsibilities
- Manage work and priorities through ticketing system and workflows to complete customer requests and projects
- Collaboration with various stakeholders to remove project obstacles
- Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Participate in the migration, basic configuration and rollout of new or upgraded hardware
- Travel within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided
Physical Requirements
- Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
- Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
- Working in cramped and/or elevated and/or noisy environments
- Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation
Basic Qualifications
- High school or equivalent diploma
- 2+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations, or Technical Project Management experience
Preferred Qualifications
- Industry standard certification (CompTIA, CCENT, or Network+), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
- Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools), or experience in managing and troubleshooting network
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Knowledge of networking protocols such as HTTP(S), DNS, and TCP/IP
Pay and Schedule
- Base salary range: $30.00 - $54.00 USD hourly
- Amazon package includes sign-on payments and restricted stock units (RSUs)
- Up to 20% travel within geographical work area is required. Some travel outside traditional work area may be requested, including internationally
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave