Network Consultant

Responsibilities

• Develop effective working relationships with clients and firm associates
• Work effectively in teams to provide quality service to clients
• Gain a comprehensive understanding of client operations, processes, and business objectives
• Communicate effectively, both verbally and electronically, to clients and firm associates
• Utilize the following systems and protocols: Active Directory, DNS/DHCP, Microsoft 365, Microsoft EntraID, LAN and VLAN, NAT, Manage and troubleshoot servers running Windows Server OS
• Contribute and support new ideas on internal processes and client engagements
• Work with members of the engagement team to identify and resolve any client issues discovered during engagements
• PRACTICE timely and effective communication to management and engagement team regarding performance, including any related obstacles

Qualifications

• Excellent written and verbal communication skills
• Strong commitment to professional and client service excellence
• Proven time management, organizational, and prioritization skills
• Proven ability to keeps service ticket documentation current and accurate
• Proven ability to identify business issues and recommending technical solutions to overcome them
• Proven ability to provide hardware and software troubleshooting, administration, and installs for workstations, servers, and network devices
• Experience providing technical consultation and recommendations
• Experience troubleshooting complex network and server issues
• Deep understanding of Windows Hyper-V; experience with other hypervisors is a plus
• Deep understanding of Windows Desktop OS (Windows 10 and Windows 11)
• Deep understanding of Microsoft Office Suite
• Strong troubleshooting and problem solving skills